Shipping Methods and Delivery Times
At LONXEN Lighting, we are committed to delivering your LED Retrofit Kits securely and on time. All our products are shipped from our factory in Shanghai, China. Delivery times are estimates based on normal transit conditions and can vary depending on your location within the United States.
Shipping Routes:
West Coast (USA): Estimated delivery time is 15-20 business days from the date of shipment.
East Coast (USA): Estimated delivery time is 22-25 business days from the date of shipment.
Central USA: Shipments to central U.S. regions are routed through the West Coast, with delivery times typically 18-22 business days.
We work with reputable shipping carriers to ensure that your order arrives safely and in a timely manner. Please note that these shipping times are estimates and actual delivery may vary due to factors beyond our control, such as weather conditions, port congestion, or customs clearance delays.
Order Processing Time
All orders are processed within 2-3 business days after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Note: Orders placed on weekends or public holidays will be processed on the next business day. Please ensure that your shipping and billing information is accurate to avoid delays.
Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed at checkout. These shipping fees are subject to adjustment based on changes in fuel costs, carrier surcharges, or other factors affecting international shipping.
For bulk orders or special shipping requests, please contact our sales team at [email] for a custom shipping quote.
Customs, Duties, and Taxes
Shipments from China to the United States may be subject to import taxes, duties, and customs fees, which are the responsibility of the customer. LONXEN Lighting is not responsible for these charges and they are not included in the shipping costs presented at checkout. Please check with your local customs office for more information on these fees.
Tracking Your Shipment
Once your order has been shipped, you will receive a tracking number via email. This tracking number can be used to monitor the progress of your shipment via the carrier’s website. If you have trouble tracking your order or experience delays, please reach out to our customer support team at [email].
Shipping to Remote Areas
If you are located in a remote or rural area, additional shipping time may be required. Our customer service team can provide a more accurate delivery estimate for remote locations. Please contact us if you have any concerns regarding delivery to your region.
Damaged, Lost, or Delayed Shipments
While we take every precaution to ensure the safe delivery of your products, there are rare instances where shipments may be damaged, lost, or delayed. In such cases, please notify us within 5 business days of receiving the shipment or its expected delivery date. We will work with the shipping carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
Damaged Shipments: If your package arrives damaged, please provide detailed photos of the damage and contact our customer support team immediately.
Lost Shipments: If your shipment is marked as delivered but has not been received, we will initiate an investigation with the carrier. Claims must be filed within 7 days of the delivery date.
Delayed Shipments: Please allow for possible delays during high-volume shipping periods, such as holidays or unexpected logistical disruptions (e.g., port closures, natural disasters).
Shipping Insurance
For added peace of mind, we offer optional shipping insurance on all orders. If you wish to insure your shipment, please select the shipping insurance option during checkout. In the event of damage or loss, insured shipments are eligible for full replacement at no additional cost.
Expedited Shipping
Expedited shipping options may be available upon request. Please contact our customer service team at [email] to inquire about faster delivery options. Expedited shipping may incur additional fees and is subject to availability depending on your location and the carrier.
Return Policy
Please refer to our Return & Exchange Policy for detailed information regarding returns, exchanges, and refunds.
Contact Information
If you have any questions or concerns regarding our shipping policy, or if you need assistance with your shipment, feel free to contact us:
Email: sales@lonxen.com
Phone: +86 158 6185 6113
Hours of Operation: Monday to Friday, 9 AM – 6 PM (GMT+8)